Vanderbilt Mortgage
Vanderbilt Mortgage Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vanderbilt Mortgage has 1.4 star rating based on 107 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fixed most of the minor problems after signing contract, Getting my roof done, Lady that sold me my lemon.
Cons: Unprofessional, High interrest rates, Penalities.Recent recommendations regarding this business are as follows: "For whenever you need assistance, please call Vanderbilt they will help you", "Ask for sharon Mcgraw", "Go somewhere else.", "I suggest not doing business with this company!", "Thus far Vanderbilt has done a great job. Just give them the chance to help you. I truly believe they will.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vanderbilt Mortgage has 1.4 star rating based on 107 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fixed most of the minor problems after signing contract, Getting my roof done, Lady that sold me my lemon.
Cons: Unprofessional, High interrest rates, Penalities.Recent recommendations regarding this business are as follows: "For whenever you need assistance, please call Vanderbilt they will help you", "Ask for sharon Mcgraw", "Go somewhere else.", "I suggest not doing business with this company!", "Thus far Vanderbilt has done a great job. Just give them the chance to help you. I truly believe they will.".
Most users want Vanderbilt Mortgage to offer a solution to their issues.
Media from reviews
Locked out of my account
Vanderbilt Mortgage has helped us when we needed them
User's recommendation: For whenever you need assistance, please call Vanderbilt they will help you
Deferment
User's recommendation: Ask for sharon Mcgraw
Worst experience
User's recommendation: Go somewhere else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jackson, TennesseeWorst company ever....
Preferred solution: Full refund
User's recommendation: I suggest not doing business with this company!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Blountstown, FloridaPissed off/warning other potential buyers
As of this date, Dec 3, 2021, Vanderbilt nor the listing realtor/listing agent has tried to contact us to settle this dispute.
It hasnt developed
- Fixed most of the minor problems after signing contract
- Well failed inspection wanted buyer to pay for it
- Would not fix sliding glass door wont lock
Preferred solution: Full refund
Resolved: Outstanding customer Service
Mr. Jeff from collections made sure that two mortgage payments wasn't taken out due to my mistake..
User's recommendation: Thus far Vanderbilt has done a great job. Just give them the chance to help you. I truly believe they will.
Crooked sons of ***
User's recommendation: Stay far away from these lawyered up thieves
Praise
Preferred solution: Help
Kept increasing the price
A friend wanted to sell their property and since they had their mortgage though Vanderbilt we went through them to take over the payments. Our friend had paperwork showing exactly how much was left on their mortgage.
Yet Vanderbilt said it was 6k higher. We say fine. They break it down for us and ask for a down payment. We were initially told that is not required.
But fine. The agent told us what our monthly payment would be and it was higher than we liked with a ridiculous rate but again, fine. Lets get this over with. Then we get a letter in the mail with the ACTUAL monthly payment PLUS a demand for a higher down payment.
The letter also shows the remainder on the mortgage is even higher this time. So its gone up three times, the down payment has gone up twice, and they were just dishonest about things from the start. We just pulled the plug then. After weeks of back and forth and paperwork and sending down payments we just were done.
I dont trust this company and would never ever do business with them again. Our friends who were selling their property were also so disgusted.
They also spent ages on the phone with these people asking why they were making things so difficult for us. Stay away!
- Rude customer service
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammed
I have reached out to the company but they're slick.
- Well skilled at making it sound good
- Change the terms of your deal
Preferred solution: Give me the 10% interest rate I was promised. Period.
User's recommendation: Stay away from both companies! They work in tandem.
Refuses to work with us regarding renting out our current place and claims that what my husband does is independent work.
I have lived in my current place since 2014. I did not start having issues with VMF until after my sixth brain surgery in 2017, my second one since moving into where we are in 2014.
Have called them on several occasions and explained to them that I had just had my second brain surgery since moving in to the property and that I needed to get a new place before I suffered a permanent injury or worse. We had our place on the market for over a year and it would not sell, so I contacted them about renting it out because I could no longer stay here safely (since I was now permanently on a walker). They told me that I could not do that, and I was basically stuck if I was to die because of their unwillingness to work with us, it was too bad! Fast-forward to 2020, I had my third brain surgery (7th such surgery, lifetime) since 2014 due to the issues in the trailer and around the trailer.
We recently put our place back on the market and are waiting for it to sell. We applied for mortgage for the new place and less than 24 hrs after submitting the application, they turned it down! Not because of credit scores or anything like that but because my husband works for DoorDash.....after losing his job of three years in early May. They claim he is an independent contractor and has not been doing it for 2 or more years, yet he makes more now than he did working at his former employer.
I have been told that if I have to have another such surgery (any time in the near future), it could kill me!
I know he may be an independent contractor but if you have the documentation to back up the numbers used to apply for the new mortgage and have people interested in buying your place, WHAT THE *** If I did not need a mortgage to get into a new place, I would leave this place and let it rot, but unfortunately, I do. What they are doing is criminal.....because I have tried to work things out with VMF, they refuse to do anything to help in this situation.
User's recommendation: Do not use Vanderbilt Mortgage but especially if you have medical issues!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Alcoa, TennesseeCredit pulled after I told them NOT to
Not quite resolved, but I spoke with a very helpful person, Craig, and he outlined who I needed to email and what that person needed to get this resolved.
- Bad service
- High interrest rates
Preferred solution: Notify all three bureaus to remove the inquiry as it was done in error
User's recommendation: do not go here -- rates are too high, don't communicate with customers
Because Vandebilt was looking for me, the cell # you can contac me is 918113****
Because Vandebilt was looking for me, the cell # you can contac me is 918113****
Preferred solution: Let the company propose a solution
User's recommendation: None rigth now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou will never get them paid
Was not resolved
- High interrest rates
- Rude customer service
Preferred solution: For public view only
User's recommendation: Based on my experience I would not recommend Vanderbilt Mortgage to anybody I have talked worse to me than anybody ever has on the phone and the best place to go with me to the bank and by home they're just like these finance companies with their interest rates you'll never get it paid
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they didnt help us when we needed them