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Contact Vanderbilt Mortgage Customer Service

Vanderbilt Mortgage Phone Numbers and Emails

Toll-Free Number:

  • (800) 970-7250
    Existing Customer
Call customer service
Send Message

Customer Service:

  • (888) 893-8792
    Home UpGrade and TVA EnergyRight loans

General Info:

  • (866) 701-0467

Jobs/ Career:

  • (865) 380-3000

Vanderbilt Mortgage Emails:

Customer Service
Jobs/ Career
Legal
Privacy Inquiries
Is this your business?

How to Contact Vanderbilt Mortgage?

Most Popular Number:

(800) 970-7250
Existing Customer
Total calls: 30 Issues resolved: 4 Last call: Nov 9, 2024
author avatar
PissedConsumer Reporter

Vanderbilt Mortgage phone number for contacting the customer care team is 800-970-7250. Call this line if you are an existing customer seeking support. If you need information about Home UpGrade and TVA EnergyRight loans, dial 888-893-8792 to get information. To speak with a company representative and get general information about the company, call 866-701-0467.
Are you looking for a job? Would you like to learn more about the career opportunities offered by the company? If so, call 865-380-3000 to get in touch with the HR department.
If you don’t have much time, please avoid calling the company on Friday as the end of the week is usually the busiest day of the week.

Vanderbilt Mortgage email address for consumer assistance is customercare@vmf.com. You can send all your inquiries about home buying and home owning, mortgages and loans, account access, downpayments, and more to this address.
If you are interested in joining the Vanderbilt Mortgage team, send your CV to hireme@vmf.com. For all legal inquiries contact the company at onlineprivacy@claytonhomes.com.

The corporate headquarters is located in Maryville, Tennessee. Vanderbilt Mortgage mailing address is Vanderbilt Mortgage and Finance, Inc., PO Box 9800, Maryville, Tennessee 37802, United States. Send your correspondence to this address if you need to contact the company via mail.
Besides its Tennessee location, there are Vanderbilt Mortgage corporate offices in Columbia, MO and Gilbert, AZ.

The company operates on weekdays and does not provide services on weekends. Vanderbilt Mortgage hours of operation are Monday through Thursday from 8.30 am to 8 pm EST and from 8.30 to 5.30 pm EST on Friday. Please note that the schedule may vary during the holiday season.

Vanderbilt Mortgage Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Vanderbilt Mortgage Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call Vanderbilt Mortgage is 8009707250. 73% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.

  • People call Vanderbilt Mortgage mainly because of request for information, product/ service, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Vanderbilt Mortgage Website:

Vanderbilt Mortgage Help Center:

Corporate Office Address:

Vanderbilt Mortgage and Finance, Inc.
PO Box 9800
Maryville, Tennessee 37802
United States

Other Info (opening hours):

Other Locations:

Tennessee
Overnight Mail, Headquaters

500 Alcoa Trail
Maryville, TN 37804

Missouri

3610 Buttonwood Dr, Suite 218
Columbia, MO 65201

Arizona

1734 E. Boston St., Suite 103

Gilbert, AZ 85295


Hours:

Monday-Thursday 8:30am - 8:00pm (ET)

Friday 8:30am - 5:30pm (ET)

More contact details

Fax:

1-865-380-3418

Vanderbilt Mortgage Rating Based on 112 Reviews

Rating details

1.5
more details
Customer service
Product or Service Quality
Interest Rate
Website

Rating stats

Rating trend

Summary of Vanderbilt Mortgage Customer Service Calls

41 TOTAL
CALLS
03:38 AVG CALL
DURATION
33% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Vanderbilt Mortgage?

Request for Information Question:

  • “Checking on titlr”
  • “Need to speak to someone”
  • “To discuss claim”

Payments and Charges Question:

  • “Payment information”
  • “Make a payment”
  • “Make payment”

Product/ Service Question:

  • “Equity loan”
  • “Refinancing existing loan”
  • “About old loan in 93”

Employment Question:

  • “Title for payoff mortgage”

Website/ Application Question:

  • “Update on my application done on march 9th”

Account Question:

  • “Locked out of my account”

Other Question:

  • “Late”
  • “Tittle”
  • “Trying to get my medical records”

Compare Vanderbilt Mortgage Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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