We bought our home brand new in 2002. We always sent our payment in on time.
Until once we fell behind. We were first time home buyers along with having our first baby. The first time we were late they let us know by harassing us until we told them when we would be caught up with our payment. They were awful to us and rude.
We tried to explain our situation to them but they didn't care. Instead of calling and being reasonable all they had to say is if it wasn't paid in two weeks they were taking our home. Funny because it wasn't even a month late! Ever since this has happened we aren't in no hurry to pay these people.
We pay it when we feel like it, maybe if they weren't so rude they wouldn't have so many problems with people. They are really going to be upset when they get their house back! We are sick of dealing with such rude, awful, UNPROFESSIONAL people. They even went as far as to call the people that live down the street from us (Whom we don't even know) to tell them to have us call them!!
The lady that was called was highly upset with these people. She said they were even RUDE to her and she doesn't even have an account with them!! Something has to be done about these people! I understand when you owe people money their job is to get you to pay what you owe them BUT when you are unprofessional and rude about it...GOOD LUCK getting your money!
At this point in the economy people are walking away from there houses left and right...maybe if Vanderbilt wouldn't talk to their customers they way they did people would fight a little harder to keep their homes! I can't even begin to explain how rude these people are!
Review about: Vanderbilt Mortgage Customer Care.