It has been very disheartening that you work hard to be able to purchase a home for your family and a mortgage company takes advantage of you. I have experienced similar situation relating to a payment increase.
There was no justifiable reason for an increase our mortgage payment, insurance or taxes did not increase. It was said that after an annual review, it was decided that an increase was needed to ensure enough money would be in the escrow account. My job closed without warning. I requested an extension but I was denied.
I have encountered several customer service representatives and unfortunately they did not provide any solution to my situation. At the end of the conversation, they wanted the mortgage payment regardless of your means of getting it.
These practices should be against the law.
This person wrote the review because of pricing issue at Vanderbilt Mortgage. Reviewer claimed that he or she wants Vanderbilt Mortgage to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.