I have requested in the last 4 years on several occasions in writing and by phone for a new payment book or the new monthly statements, and yet still not have received any thing. They say they are sending it, and I've not had a change in address, the home has been in the same location for 11 years.
They have my account all mess up.
They have posted the wrong amounts as payments, that does not even compare to the amounts of my checks as payments. If the company could keep better records and send out payment books or statements, then they would not have as many pissed off customers.