
Vanderbilt Mortgage
Vanderbilt Mortgage Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vanderbilt Mortgage has 1.5 star rating based on 112 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fixed most of the minor problems after signing contract, Getting my roof done, Lady that sold me my lemon.
Cons: Unprofessional, High interrest rates, Penalities.Recent recommendations regarding this business are as follows: "Build your own place or buy an Old Hickory storage building. buy a camper. stay away from VMF.", "Stay away", "This is a wonderful mortgage company. You can’t go wrong with Vanderbilt.", "RUN FROM THEM", "Don't believe their fake 5 star reviews and don't do business with them.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vanderbilt Mortgage has 1.5 star rating based on 112 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fixed most of the minor problems after signing contract, Getting my roof done, Lady that sold me my lemon.
Cons: Unprofessional, High interrest rates, Penalities.Recent recommendations regarding this business are as follows: "Build your own place or buy an Old Hickory storage building. buy a camper. stay away from VMF.", "Stay away", "This is a wonderful mortgage company. You can’t go wrong with Vanderbilt.", "RUN FROM THEM", "Don't believe their fake 5 star reviews and don't do business with them.".
Most users want Vanderbilt Mortgage to offer a solution to their issues.
Media from reviews

















This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Bait and switch, title theft, fraudulent foreclosure with no proof of holder of note.
I singed the note September 2020. I had a good job, but that was a joke.
The lender, VMF, changed the final price 3 times and changed the monthly payments 3 times and kept the interest rate at the 6.99% when interest rates were under 3%. Then the escrow was added 4 months later. The lien on the title was added 3 months later. I am a victim of bait and switch, fraudulent foreclosure, predatory lending practices and the illegal seizure of my home and real property.
The note was signed first. Then, 3 days later I get a call to come sign the rest of the paperwork. I went on a Friday; I was told the loan was approved. I held out my hand and waited for the consideration to be put in my hand.
I was told that the loan process is all done digitally. I told him it was not a valid contract without the money passing my hand and I needed to touch the money. I asked for the consideration 3 times and all 3 times I was denied and given excuses. He told me to just sit and read the contract and sign it.
I told him I would take it home and read over it as the print was too small for me to read, I would need my magnifier to read the print. He told me I could not take it home as I had to read it and sign it as the attorney at the other office was waiting on me to bring the paper work and get it notarized. I told him I needed to take it home so I could read it. He said I needed to just read it the best I could.
I told him I did not want to sign it and my note was cashed. I had not seen any of the money. I was told I had to sign it since the lender went through a lot of work to get me the loan. I told him I was not signing it.
He said I had to sign it and I could get into a lot of trouble if I did not sign it and the lender could sue me. I was so annoyed and felt I was being done so dirty. I signed the note "FIRST"!!! then, 3 days later they want me to sign a fraudulent contract that is unconscionable!!
I was coerced into signing that egregious, one-sided contract 3 DAYS "AFTER" I SIGNED THE NOTE!!!
My note was cashed. I should have been given a receipt with the cancel note handed back to me and debt paid in full!! How can this lender have an interest in my collateral when I SIGNED THE PROMISSORY NOTE FIRST!! The contract that I was coerced to sign was pre-dated so it would match the date on the note!!
seriously!? It took Vanderbilt Mortgage and Finance, Inc., ONE YEAR AND 15 DAYS BEFORE THEY GAVE ME THE KEYS TO MY HOME!! The pull and drop was May 2021, the set up crew did not come back until the first week in October 2021. They were sure hell-bent on getting their money they claimed they were entitled to.
A big fat LIE!!. Including The Original Trustee, Mr. Green that claimed my all caps name was "unmarried" to Jay B. Green.
I am fully aware of the all cap name and what it means.
I can go into a huge rant as what this lender and the Original Trustee did to me and my home. My home is personal Property and I own it. The land is real property. Mr.
Green could not make up his mind if it was real property or personal property. The lender and Mr. Green worked together since he was the attorney for the Plaintiff (Vanderbilt Mortgage and Finance) which is a complete violation of the N.C.G.S. 45-10 that Trustees and Substitute Trustee's must remain neutral.
(August 31, 2017, effective immediately, all attorney's acting as Trustee's and substitute Trustee's must remain neutral).
He did not waste his time putting his name on my title along with the lender taking possession of my title in an illegal seizure of my home in a fraudulent foreclosure, riddled with deliberate Predatory Lending Practices. My manufactured home has a Rider attached to it. They both completely ignored the Rider and sold my home and my land, illegally. The lender did not have a Perfection of Lien and there is no recording of Perfection of Lien in the NCSOS.
However, I did find my note on the SEC website where they could not get it on the market fast enough to hurry and start making millions of dollars on my blue ink signature.
I have filed 3 complaints with the CFPB Before, during and after my foreclosure and I am still fighting it. This is an illegal seizure of my home. The actions of the Lender have acted with "Unclean Hands" and "Bad Faith" with the full intent and purpose to profit and gain financially. The lender and trustee are both in breach of contract and fiduciary duties.
The contract is null and void. The recorded Trustee's Deed and Notice of Foreclosure are in violation of N.C.G.S. 47-20 as they were not recorded correctly in the Register of Deeds, they are not valid.
The Deed of Trust the new buyer has with my title to my home is not a valid Deed of Trust as it mentions a condominium. It's in a mobile home park with restrictions and only 1 home per lot and all single level.
The buyers deed of trust is not valid. I have reported the title stolen. This lender has made Billions of dollars, profits from our losses. The Law Suit filed against VMF needs to hit them hard where it hurts.
Pull all the notes from the market and give them back to the homeowners and clear the clouds from their titles and convey their homes and property back to them, as they are the rightful owners. All the securities (money, credits) that the lenders, investors, shareholders have profited from the sales of the notes, needs to go back to the rightful owners as these are stolen securities. They all are operating with Bad Faith and Unclean Hands and do not need to profit from wrongful and illegal foreclosures.
All notes need to be pulled from the market and go back to the ones who signed them with blue ink on the promissory note. All market securities gained, need to go to the owners of the notes.
The Unclean Hands Doctrine, is a legal principle that prevents a party from receiving relief if they have acted unfairly or unethically. The doctrine is based on the Maxim, "A person who comes into equity must come with clean hands". That has not happened with these lenders and trustee's and substitute Trustee's. They are all dirty!!
Stay away from these lenders. Keep your life simple and look into buying a tiny home and adding on. I lived in a 40' Camper for 2 years.
Best 2 years of my life compared to what this lender did to me and my family. They are heartless, cruel, ruthless, greedy...^%#@#^.
User's recommendation: Build your own place or buy an Old Hickory storage building... buy a camper.. stay away from VMF.
Horrible company
Vanderbilt gets a zero rating from me i had a 720 credit score in sept 2019 when i got my trailer home the loan was for 72,000 ive paid 43,000 on it over 5 years and 2 months and my balance is 69000 now how is that even possible
User's recommendation: Stay away
Great customer service
I had a great experience with Patrice Bartel. He has great customer service skills.
He was very knowledgeable and helpful to help resolve my issues. He was also very sympathetic and helpful to my needs. I would definitely recommend him to anyone that needs assistance!!
Excellent customer service!!! Thank you!!!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInformative
God forbid you pay your mortgage on the 15th instead of the 1st. My mortgage wasn't even one month late, and they will call you, harass you, and send nasty emails.
They are awful! Run from them.
- Will not work with you
- Harassing communication
Preferred solution: information to consumers and harassment to stop! If I were 3 months behind I could understand, but geez... Especially with inflation etc.
User's recommendation: RUN FROM THEM
I had a call today about my mortgage.
Spoke with Melanie, she went over details with me a lot that I didnt know . After going over everything, She had to talk with her supervisor Alex returning back to the phone she gave me the best news I just want to thank Melanie and Alex yall are some Angles Blessing to you both.
User's recommendation: This is a wonderful mortgage company. You can’t go wrong with Vanderbilt.
Predatory Lender
Stay far away from Vanderbilt Mortgage And Finace, Inc. If you are poor, elderly, disabled, or a minority, they will destroy your credit and your life if you fall on hard times.
In 2015 me and my mother, who is now deceased regrettably got a Clayton Home which was financed through Vanderbilt Mortgage And Finance, Inc.
we entered into a predatory contract with them that neither of us fully understood as we signed the documents because we had never brought a home before. My mother was in her 60's at the time and I was disabled and after her death I had a hard time getting repairs done and making payments. Clayton Homes and Vanderbilt Mortgage have their own home insurance company (HomeFirst) which is another part of their scam operation.
The insurance company never fixes anything or honors their warranties and will deny almost every claim you make. To make a long story short they ended up suing me for breach of contract to foreclose on my home and for their lawyer fees because they said me and my mom agreed to pay them in the documents we signed unbeknownst to us
User's recommendation: Don't believe their fake 5 star reviews and don't do business with them.
HomeFirst Insurance, sister company of Vanderbilt Mortgage. Both owned by Berkshire Hathaway
I purchased my home in April 2020. My mortgage payment was $971 with 8.5% interest.
I call BS on the 8.5%. At the current rate, I will have paid over $220,000 by the time I make my final payment in 2043 on a $100,000 loan.
6-2023, Home First raised my insurance rates after being the same for 3 yrs. Rate increase resulted in mortgage increase. Up to $1033/mo from $971/mo.
I switched to the insurance I've carried on my autos for over 15yrs. Offered to pay the yearly rate in an effort to get my mortgage back down. Vanderbilt refused to allow me to pay rate with insurance carrier I've been with over 15 yrs. So, I've been paying $1033 since 6-2023.
Vanderbilt's reasoning for this is because I didn't send them the refund from Home First, in the amount of $1300.
Nevermind the fact that their pathetic, overpriced, worthless insurance sent the refund right about time for mortgage to be due.
Vanderbilt don't look at that fact. They jus look at the fact they didn't get the $1300 & don't even look at the fact they got $1033.
- Will finance anyone with 575 or higher credit score
- Will raise mortgage thru force placed insurance
Preferred solution: I want my original mortgage payment
User's recommendation: AVOID LIKE THE PLAGUE, YOU WILL GET SCREWED
Waiting on numbers to get purchased aggrement
It's been over 3 weeks since they came too look at land to get numbers for set up.noone has answers and loa. Dept waiting as well
Locked out of my account
I need my account unlocked I try to look at my account to check my payment being made and to see if I am getting credit for my payment and to keep an eye on my account
Vanderbilt Mortgage has helped us when we needed them
Recently my family and I have contracted covid and could not go back to work I called Vanderbilt and spoke with Sara who was kind and understanding and assisted me in giving me payment options until my husband could return to work, I thank Vanderbilt for all their help.
User's recommendation: For whenever you need assistance, please call Vanderbilt they will help you
Deferment
Talked with Sharon Mcgraw and was very impressed and she was very understanding and helpful, will personally ask to speak with her again
User's recommendation: Ask for sharon Mcgraw
Worst experience
One time, I missed one payment due to being on maternity leave (no pay for 6 weeks).
VMF sent me emails and voicemails stating that they are here to help and have assistance options.
I called VMF to explain my situation and ask about their assistance options.
It was very strange that I was calm and professional while the manager at VMF yelled at me, talked over me, degraded me, and threatened to foreclose my home.
User's recommendation: Go somewhere else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Worst company ever....
I paid my mortgage off early thank God... This is the worst mortgage company ever.
They trick you with high interest rates, pressuring you to sign over your land and lie about the process. I delt with them for ten years and they were a nightmare.
Preferred solution: Full refund
User's recommendation: I suggest not doing business with this company!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Pissed off/warning other potential buyers
As of this date, Dec 3, 2021, Vanderbilt nor the listing realtor/listing agent has tried to contact us to settle this dispute.
It hasnt developed
Have been looking to buy a home for the last 5 yrs. Was under contract to buy a home through FHA from Vanderbilt for $109,900.
5 days before closing, the well failed inspection & has to be replaced. We have all the inspections/appraisal done. Vanderbilt won't install the well at the same selling price. So we had to cancel our contract.
We're out over $2,000 in costs, which is another reason we're pissed. And now Vanderbilt has put the property back on the market and raised the selling price to $116,900.
If the new buyer(s) try to finance it through FHA it's flagged that it's only appraised for $110,000. New buyers won't be able to finance it through FHA as this appraisal will stay on file for 6 months.
- Fixed most of the minor problems after signing contract
- Would not fix sliding glass door wont lock
- Well failed inspection wanted buyer to pay for it
Preferred solution: Full refund
Resolved: Outstanding customer Service
Mr. Jeff from collections made sure that two mortgage payments wasn't taken out due to my mistake..
My review is about Vanderbilt Customer Service. I give them 5 stars, Mr.
Jeff did a great job staying on the phone with me while I got on my home computer. He's a very kind man, and he worked with me to make sure that the company did not take out two payments from my husband and I account. Vanderbilt did not have to call me to let us know that I had signed to where they could have taken two payments. Thank you, Vanderbilt, for being Honest.
Again thank you, Jeff, for your great customer service, you did an outstanding job. It is so refreshing to have good people doing customer service.
User's recommendation: Thus far Vanderbilt has done a great job. Just give them the chance to help you. I truly believe they will.
Crooked sons of ***
When we bought our home the sales place told us vandy (as they called them) was the best for turn key setups. We put up 5 acres and the house.
We had trouble from day one. Most of the work was in house and substandard. When we complained about it we were told it was paid for and we had no recourse for things like two truckloads of rock never delivered and plumbing leaks. Vanderbilt was all rude, pushy people.
After my wife died I had to file for bankruptcy. Vanderbilt sold the house and 1 acre for what was owed, then profited from the other acreage.
Then tried to get more money for damages where they took so long to sell the place. Crooked, crafty evil company.
User's recommendation: Stay far away from these lawyered up thieves
About
Vanderbilt Mortgage and Finance, Inc. is a subsidiary of the Berkshire Hathaway Company. Vanderbilt specializes in manufactured home financing and land financing. The company was founded in 1975. Vanderbilt Mortgage and Finance is proud to claim that the company is very flexible and can meet any needs and demands of the consumers. Vanderbilt is famous for its charity activities and taking part in the life of the society. At the present time the company is the leaded in its industry. Vanderbilt Mortgage and Finance Remarketing Department concentrates on the refurbishing and reselling of the repossessed residences. According to the company, it does not discuss anything once the mortgage becomes delinquent.

Vanderbilt Mortgage is ranked 259 out of 1132 in Loans and Mortgages category
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I am sorry to hear this for you unfortunately interest is the price to pay for borrowing money on anything and unfortunately you purchased while interest rates are just extremely high. Maybe in the future you can refinance and get that down a bit
I purchased my home in 2020 when interest rates were at the lowest they have been in decades. Wrong answer. Try again.