Not resolved

We had a fire in our home in July we just received the check Vanderbilt informed us that we have to sign the check and send that check to them and they will disperse it as they see fit they made a horrible situation even worse!!!! If I had it to do over again I would not do business with Vanderbilt their interest rates are very high we pay a lot of money for a home then they want to screw us over with the insurance thank you Vanderbilt Mortgage from nothing my daughter was going to buy a home from you guys but I told her not to it'll be the worst mistake she ever made because it was ours.

Reason of review: Poor customer service.

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