Product: Vanderbilt Mortgage Customer Care Clear all filters (21 of 21 reviews match)
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purchased this house in 2011 it was a 2012 it took them a while to set it up they had to redo the ceiling in the living room where it caved in the foundation is cracking this house is over priced too much a month they don't want to work with you on nothing I had...
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1.0
Product
Vanderbilt Mortgage Customer Care
I didn't like
  • Trying to tell you what you need to do
  • Rude customer service
  • Payments to high
#944075
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Yes, Put us on your lawsuit list.(evanssgf264@gmail.com) We are so disgusted with this company.They are so rude and nasty when they call you and they will call you multiple times in one day to harass you. We had to put down a reference person and phone number when we...
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1.0
Bulls Gap, Tennessee
Product
Vanderbilt Mortgage Customer Care
I didn't like
  • To much to list
  • Argumentative
  • Lack of professional work
#928909
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Had a perfect payment history.Changed jobs and my pay schedule changed which caused me to be a few days late. I asked Vanderbilt to set my due date forward by 10 days. Their response, "ABSOLUTELY NOT". You would have thought I had asked them to forgive the national...
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Vanderbilt Mortgage Customer Care
#917824
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Vanderbilt Mortgage Customer Care Review

#1034623
1.0
Details
I know that certain employees at Vanderbilt bolt mortgage are unscrupulous and they lie. They do not have right to give to give important information to give information out to individuals. On April 13,2017 they gave someone information without my authorization.
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Vanderbilt Mortgage Customer Care Review

#1021379
1.0
Details
Got home financed and had no land so i left home with company. Paid $23000 and received title with a overpayment but never got home. They had moved and never told me. Kept taking payments through mail. When they were contacted they gave number after number and no help. So im in on this if serious. kimberliezeichert@gmail.com
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Vanderbilt Mortgage Customer Care Review

#1015338
1.8
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they talk to you nasty . not giving you a chance to talk. my home hasnt been fixed intbe 3 yrsive neen here . floors poping up ceiling fallen. w&en icall corporate they say they dontcare but i was promised to have this fixed. id like to sue them the dream housr is a nightmare i cant talk to them they make me feel like a 3 year old
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Vanderbilt Mortgage Customer Care Review

#975020
Rude harassing will not work with you during a finacial hardship just wanted an extenison on 1payment and was sent an 6 page appliacation wanting to know life history as if i was trying to get *** mortage i refused to fill it out wanting to know way too much of my personal business worst company i ever seen!
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I had to have a new roof put on my home,Vanderbilt was the mortgage co, that holds the title.My ins co paid for damages but I had to send the check to Vanderbilt, 1 contractor would not do bussiness with me, the check was put on hold in an account at Vanderbilt, till I...
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2.7
Product
Vanderbilt Mortgage Customer Care
I liked
  • Getting my roof done
I didn't like
  • Customer service
#885665
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Vanderbilt & Clayton homes just lie to people, set them up to use their mortgage company, & harass customers. You identify problems when the house is set & they never take care of the issues but sure harass the *** out of you, family, friends for payment. ...
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1.0
Product
Vanderbilt Mortgage Customer Care
#706384
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I called to check on deferring a payment. The customer service person asked me what the problem was. I told her I spent a little too much at Christmas and needed to pay it off. She said "We don't defer payments due to Christmas. Christmas comes every year". I guess...
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Anonymous
mi

Christmas is a dumb excuse.Your mortgage should be your first bill you always pay.Are presents for other people more important than a roof over your head...your choice.

1.4
Product
Vanderbilt Mortgage Customer Care
#576198
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I am a single mom of 3 and one child with a disability. I lost my job 3 years ago and survive off of my sons ssi which isn't much. If I am 5 days late they call bugging me and I informed them that according to my contract my payment is not late till the 15th when...
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Anonymous
Anonymous

I am sorry this happened to you. Vanderbilt is a terrible business who doesn't care about their customers. I would advise everyone to not use either Vanderbilt or Clayton home...

Product
Vanderbilt Mortgage Customer Care
#380867
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Due to hurricane Issac we had to evacuate and could not make our payment on the first. My husband tried to explain this to customer service. They were so rude and talked down to Us. We have only been with this horrible company a short time all my payments were sent...
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Anonymous
ddwire

thanks for the information. my ipad shows i am from englewood not sure why since louisiana is my home.

Anonymous
Amanda

I\'m not sure why it says I\'m from New Jersey. I\'m from Livingston Parish in Louisiana, NOT New Jersey....possibly because I\'m doing this from my phone...?

Product
Vanderbilt Mortgage Customer Care
#343308
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Due to the ineptitude of my doctor, I did not find out I had cancer until a month after I had to take my first day off of work due to back pain. Due to the ineptitude of the hospital and my employer, my disability and FMLA paperwork was lost twice, the very paperwork I...
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Anonymous
Karen

They have done the same to me. I\'m a single mom whose fought a cancer battle also. They didn\'t care. They are heartless. God bless you. Kick that cancer\'s ***!

Anonymous
Hear You

Yes, I\'ve been told to put THAT mortgage payment first and get my priorities straight and pay all other bills if I can. Well, I\'m going to eat and have electricity and runn...

Canaan, Maine
Product
Vanderbilt Mortgage Customer Care
#291334
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I have a mortage with Vanderbilt that is close to being paid off.Thank goodness.And Over the years I have had this mortage I have talked to some nice reps and some rude reps.But all of them have tried to help us,maybe not in the time frame I needed and maybe they...
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Anonymous
none active

vanderbilt has a moble home in elberton that they had under repossesion since 2006 and they still have not picked it up

Product
Vanderbilt Mortgage Customer Care
#176086
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