Not resolved
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality

Vanderbilt & Clayton homes just lie to people, set them up to use their mortgage company, & harass customers. You identify problems when the house is set & they never take care of the issues but sure harass the *** out of you, family, friends for payment.

Make threats, lie, lie some more! I refuse to make payments on/by 1st of month because they didn't uphold their agreement. I was told they would re-level the house at 1yr if needed at no cost to me--11 yrs later & no go. I have 1 payment of "fees" that I refuse to pay until they answer me about my complaints.

It took them 3 years to add these fees to my account.

When they added the fees, it just showed up with no explanation.

Product or Service Mentioned: Vanderbilt Mortgage Customer Care.

Reason of review: Poor customer service.

Company wrote 0 private or public responses to the review from Sep 26, 2015.
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