This company has to be the worst mortgage company out there. I have had three representatives over the past 7 years and they all seem to enjoy instigating and threatening their customers.
The first 5 years we paid on time, never late. With the economy we were reduced to one income, then we lost that income and were receiving unemployment for 6 months. During that time this company called almost daily. They say they want to help but they offer no assistance.
They will not delay a payment or postpone a payment to the end of the note. They insist that your mortgage is more important than feeding your family or paying your car payment (that gets you to your job) They make idle threats and insinuate that they will foreclose on you if you are more than 30 days late. I have been told several times by one employee that I should pay my mortgage instead of paying my electric or buying groceries. (I have two children).
They seem to believe that anyone who does not pay on time is blowing their money and irresponsible. Comments such as "payment HAS to be in by ____ date, there is no other way around it" they repeat similar statements as if to say they will kick you out of your home if you don't pay. I was 60 days behind and they actually sent thugs to my home to take pictures. The woman came to my door with a phone in hand demanding I speak to vanderbilt.
(I have talked to these people until I am blue in the face) I told the woman that my autistic daughter has therapy in 5 minutes and they had to leave before her therapist arrived. She walked out to the car where I saw a very large bald man with a cut off sleeve tee-shirt and covered in tattoos. He was proped on the hood of the car scowling at me. I went inside and shut the door.
When I looked out the window this man was walking around my property taking pictures of my car, my tag, my house, my backyard, the kids toys, everything. I was afraid to even walk outside. These people are freaks and this company is shameful for employing and actually paying these idiots. I am so stressed out from this company I am almost ready to tell them to come and get the *** house.
If it weren't for the fact that I have already paid $30 K and it would ruin my credit, I would. TERRIBLE company and terrible employees.