We fell behind on our Mortgage and was close to payoff. They had a lawyer send us a postage due letter for the money.
To make a long story short. We requested a payoff amount and did pay all that off except some fee's they had added to the amount with no explanation. Our lawyer has requested a explanation of these fee's to the company and also to their lawyer several times and requested a clear title be sent asap. We have done the same.
But no one ever gets a response except that the request has been forwarded. Even their lawyer has told ours that they are very very slow in any responses. Main problem is they keep added amounts due onto a bal. When the loan has been paid off.
This has been going on for a few months now. Looks like we will have to force them into court for the judge to slap their hands.
Product or Service Mentioned: Vanderbilt Mortgage Loan.