I've called 4 times in the past month. I lost my job in December 2009.
Am a Senior and retired. Its very hard living on $900 per month. When I called was told they don't lower interest rates and do not refinance. No modification at all.
What does one do when your mortgage company won't help you. All you left with is foreclosure or bankruptcy. Very disappointed in Vanderbilt. I was told someone be calling me to go over the situation and possibly help.
Was told to write a letter stating not to take out the the payment for next month.
With so much unemployment you'd think they would want to help people. Guess not.